Your Privacy at baj999

1. Introduction and Scope

This Privacy Policy applies to baj999 ("we", "us", "our") and governs the collection, use, storage, and disclosure of personal data relating to individuals ("you", "your") who access or use the baj999 website and associated services, including sports betting, live casino, slot games, and crash games, as offered to players in Bangladesh and other permitted jurisdictions.

By creating a baj999 account or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the baj999 platform immediately.

baj999 is committed to protecting the privacy of all its players. We process personal data responsibly and in a manner consistent with the principles of data minimisation, purpose limitation, and security. This policy is reviewed and updated periodically; the date of the most recent revision is shown at the top of this page.

2. Personal Data We Collect

The categories of personal data that baj999 may collect from you, either directly or automatically, are set out below. We collect only what is necessary for the purposes described in Section 3 of this policy.

3. How We Use Your Personal Data

baj999 processes your personal data for the following purposes. Each purpose is supported by a lawful basis for processing:

• Account creation and management: To register your account, verify your identity and age (21+ requirement), and maintain your account in good standing throughout your relationship with baj999.
• Service delivery: To allow you to place bets, play games, claim bonuses, and access all features of the baj999 platform in accordance with the Terms & Conditions.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records of all transactions on your account.
• Fraud prevention and security: To detect and investigate suspicious activity, prevent money laundering, identify duplicate accounts, and protect the integrity of the baj999 platform and its player community.
• Responsible gaming obligations: To monitor betting patterns for signs of problem gambling, enforce self-exclusion requests, apply deposit and session limits, and reach out proactively where our systems flag a potential concern.
• Customer support: To respond to your queries, complaints, and disputes, and to maintain a record of communications for quality assurance and dispute resolution purposes.
• Marketing and promotions (with consent): To send you information about baj999 promotions, bonuses, new game launches, and seasonal offers relevant to the Bangladesh market — such as Eid specials, BPL cricket promotions, or Pohela Boishakh offers — where you have opted in to receive such communications.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the design, performance, and content of the baj999 platform over time.

baj999 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

4. Sharing Your Personal Data

baj999 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. We may, however, share your data with the following categories of recipients where it is necessary to deliver our services or comply with legal obligations:

• Payment service providers: bKash, Nagad, Rocket, and Upay receive the transaction reference data necessary to process your deposits and withdrawals. Each provider operates under its own privacy policy and data protection standards.
• Game technology providers: Third-party game studios and live casino operators (including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe) may receive session tokens and game result data as part of the technical integration required to deliver their games. These providers do not receive your full identity or financial data.
• Identity verification services: Where required to verify your age and identity, we may share document images and personal details with specialist KYC (Know Your Customer) verification partners operating under strict confidentiality obligations.
• IT and infrastructure providers: Hosting, cloud storage, security monitoring, and analytics service providers who process data on our behalf under data processing agreements that require them to handle your information in accordance with this Privacy Policy.
• Legal and regulatory authorities: Where we are required by law, court order, or regulatory instruction to disclose personal data, we will comply with such obligations. We will notify you of such disclosures where we are legally permitted to do so.

All third parties with whom baj999 shares personal data are required to maintain appropriate technical and organisational security measures and to process data only for the specific purpose for which it was shared.

5. Cookies and Tracking Technologies

baj999 uses cookies and similar tracking technologies (including local storage and session identifiers) to operate the platform, remember your preferences, and analyse usage patterns. Cookies are small text files stored on your device when you visit the baj999 website.

The categories of cookies we use are as follows:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming limit selections, so you do not have to reconfigure these on each visit.
• Analytics cookies: Collect anonymised data about how visitors use the baj999 platform — which pages are most visited, where users drop off during registration, and how long sessions last. This data is used exclusively to improve the platform.
• Marketing cookies: Used only where you have given explicit consent, to track which promotions and channels brought you to baj999, enabling us to measure the effectiveness of our marketing and serve relevant offers.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of certain parts of the baj999 platform.

6. Data Retention

baj999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting obligations. The following general retention periods apply:

• Account and identity data is retained for the duration of your active account and for a minimum of five years after account closure, in line with financial record-keeping requirements.
• Transaction records (deposits, withdrawals, bet history) are retained for a minimum of five years from the date of each transaction.
• Customer support communications are retained for up to three years from the date of the last interaction in a given support case.
• Marketing consent records are retained for the duration of your consent plus three years thereafter, to demonstrate compliance.
• Technical and usage data collected via cookies and analytics tools is typically retained in anonymised or aggregated form for up to 24 months.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual. Where you have requested account closure, we will begin the deletion process within 30 days, subject to any outstanding legal holds.

7. Your Rights Regarding Personal Data

As a baj999 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and your registered username.

• Right of access: You may request a copy of the personal data baj999 holds about you. We will provide this within 30 days of receiving a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. Note that we may be required to retain certain data even after an erasure request.
• Right to restrict processing: You may request that we temporarily pause processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to data portability: You may request a copy of the personal data you provided to baj999 in a structured, machine-readable format, where technically feasible.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though this right is not absolute.

8. Data Security Measures

baj999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data fields (including financial identifiers) at rest within our databases.
• Role-based access controls ensuring that staff can only access player data relevant to their specific job function.
• Regular independent security audits and penetration testing of our platform infrastructure.
• Multi-factor authentication requirements for all baj999 administrative accounts.
• Incident response procedures that require us to notify affected players of any confirmed data breach within a commercially reasonable timeframe.

Despite these measures, no online platform can guarantee absolute security against all threats. You are responsible for keeping your baj999 login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

9. Minors and Age Verification

baj999 does not knowingly collect personal data from individuals under the age of 21. Our platform is intended solely for adults aged 21 and above. As part of our registration and verification process, we take active steps to confirm that all account holders meet this age requirement.

If baj999 becomes aware that personal data has been collected from an individual under the age of 21 without appropriate consent from a parent or guardian, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has created an account on baj999, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

baj999 reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or via an in-platform notification. We encourage you to review this policy periodically to stay informed about how we protect your data.

Your continued use of the baj999 platform following the publication of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you should discontinue use of the platform and may request account closure by contacting support.

11. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way baj999 handles your personal data, please contact our dedicated support team. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within 48 hours Bangladesh Standard Time (BST, UTC+6).

Contact email: [email protected] (plain text only — not a clickable link).

When contacting us about a data rights request, please include your registered username, the nature of your request, and any supporting information that will help us locate and verify your account. All data rights requests are treated confidentially and handled by a dedicated member of our support team.